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Axela Medical Supplies:
 
Warranty begins on day product is shipped from Axela Medical Supplies.
 
If you are not completely satisfied with your purchase simply return the item within 30 days for a complete merchandise refund or exchange. Refund applies to product, and not shipping charges. All returns must be in unopened resalable and contain the original packing material, manuals and blank warranty cards. Axela Medical will only pay return shipping costs if returned items were shipped in error.
 
Exceptions to the return policy:
    -InStride Shoes: Returnable within 30 days of purchase for 15 dollar restocking fee per pair returned. Customer is responsible for shipping charges back to manufacturer. A return authorization is required to process are refund. We offer an exchange of size for no additional charge (excluding shipping costs). Customer is responsible for shipping charges for returning pair for exchange. Customers need to contact us for a Return Authorization Number before an exchange is processed. Shoes must be in like new, unworn condition, with box in good condition.
    -Cleaning Products, Soaps, & Lubricants: cleaning product purchases are absolute and final. Due to the nature of shipping these items we do not accept returns on any Cleaning Products, Soaps, & Lubricants. This includes Any and All Items listed under our "Cleaning Products" category. Axela is not responsible for damaged units during shipping. Claims must be processed through UPS. Some products can take up to a week to ship from our facility.
  -Clinic Extra: Returnable within 30 days of purchase for 15 dollar restocking fee per pair returned. Customer is responsible for shipping charges back to manufacturer. A return authorization is required to process are refund. Shoes must be in Re-Sellable Condition. Customer is responsible for return shipping charges. Return Authorization Number Required. After 30 Days from Purchase date Oasis Footwear products are Non Refundable.
    -Corflex: Non Refundable if opened or used. If unopened or unused returnable within 30 days for 10% restocking fee. Return Authorization necessary to process.
    -Dr. Comfort Footwear: Returnable within 30 days of purchase for 10 dollar restocking fee per pair returned. Customer is responsible for shipping charges back to manufacturer. A return authorization is required to process are refund. Shoes must be in Re-Sellable Condition. Customer is responsible for return shipping charges. Return Authorization Number Required. After 30 Days from Purchase date Dr. Comfort Footwear products are Non Refundable.
    -Oasis Footwear: Returnable within 30 days of purchase for 10 dollar restocking fee per pair returned. Customer is responsible for shipping charges back to manufacturer. A return authorization is required to process are refund. Shoes must be in Re-Sellable Condition. Customer is responsible for return shipping charges. Return Authorization Number Required. After 30 Days from Purchase date Oasis Footwear products are Non Refundable.
    -OrthoFeet: Returnable within 30 days of purchase for 10 dollar restocking fee per pair returned. Customer is responsible for shipping charges back to manufacturer. A return authorization is required to process are refund. We offer an exchange of size. Customer is responsible for shipping charges for returning pair for exchange. Customers need to contact us for a Return Authorization Number before an exchange is processed. Shoes must be in like new, unworn condition, with box in good condition.
    -Orthotics/Insoles: We do not accept returns on orthotics. All sales on orthotics/insoles are final. This includes items by Healixcare, OrthoFeet, Propet and any other Insole/Orthotic offered on Axela Medical.
    -Propet Footwear: Returnable within 30 days of purchase for 10 dollar restocking fee per pair returned. Customer is responsible for shipping charges back to manufacturer. A return authorization is required to process are refund. Shoes must be in Re-Sellable Condition. Customer is responsible for return shipping charges. Return Authorization Number Required. After 30 Days from Purchase date Propet Footwear products are Non Refundable.
    -TFI: TFI items require a Return Authorization Number. Returns are also subject to a 25% restocking fee.
  -Toe Warmers: Returnable within 30 days of purchase for 15 dollar restocking fee per pair returned. Customer is responsible for shipping charges back to manufacturer. A return authorization is required to process are refund. Shoes must be in Re-Sellable Condition. Customer is responsible for return shipping charges. Return Authorization Number Required. After 30 Days from Purchase date Oasis Footwear products are Non Refundable.
    -Xelero Shoes: Returnable within 30 days of purchase for 10 dollar restocking fee. We also offer an exchange of size for no cost for first exchange. Customer is responsible for shipping charges for returning pair for exchange. Customers need to contact us for a Return Authorization Number before an exchange or return is processed. Additional Size Exchanges are subject to a 2% restocking fee as well as Shipping Charges which are a flat rate of $14.95. Shoes must be in like new, unworn condition, with box in good condition.
      -Clearance Items: any item purchased from Axela Medical Supplies which is considered a "Clearance", "Closeout", or "Overstock" item cannot be returned. All Sales from our Clearance/Monthly Specials Section are final. Many items for sale in this section are sold at deeply discounted rates and are sold in advertised condition with no implied warranty. Items included have part numbers that begin with AXC.
 
Return Authorization (RA) number must be obtained from customer service or a sales representative for any and all returns. To obtain your RA number simply call us at toll free 1-877-768-8720, 9:00AM-5:00PM EST, Monday through Friday.
 
Promo Codes: Promo Code "Xelero" can only be used when purchasing an Xelero Product. We reserve the right to cancel any orders submitted with Xelero Promo Code that are Not Xelero Items. 
 
Most orders placed on Axela Medicals website are in stock and ready to ship. Items not in stock are shipped from one of our other locations, and may need more time to process.
 
Incorrect items purchased by customers are subject to a 30% restocking fee.
  
Flat Rate Shipping Charges: apply only to items shipped inside Continental United States. Orders outside are subject to additional shipping charges. Flat rate shipping charges are based Per Item unless item is offered in quantity package. 
 
*The term Continental United States does not include Hawaii which is a group of islands, or Alaska, which is separated from the other states by Canada. Orders from these states are subject to higher shipping charges.
 
Cancellation of processed orders will result in a 10% cancellation fee.
 
Cancellation of orders that have already shipped will result in a 30% restocking fee.
 
If customers need items sooner, simply request via email when order is placed, and we will do our best to accommodate. Standard shipping time is 7 business days.
 
 Legal Disclaimer
Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by the seller until goods are paid for in full by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.
 
Axela Medical Supplies LLC will not be held liable for any product defect, and/or injury incurred by proper or improper usage of one of our products. Product liability is the manufacturers responsibility. Please be absoultely sure you are purchasing the correct product for your needs. We strongly encourage customers to consult a physician before making any medical related purchases to ensure they do not cause further injury. By purchasing from Axela Medicals Supplies, and accepting our terms the customer agrees to not hold Axela Medical Supplies LLC liable.
 
Sleep Apnea Masks: Federal law restricts this device to sale by or on the order of a physician. By accepting these terms from Axela Medical Supplies LLC, customers are verifying that they in fact have obtained a prescription for sleep apnea devices.
 
Thank you very much for your business!

 

    
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